Delivery & Refund Policy

Electronic delivery

After a successful payment and required account checks, the purchased subscription is activated electronically and access information is sent to the registered email address. Free-trial access is activated after successful registration.

If activation is delayed, contact support using the details below.

Cancellation

A subscription cancellation request prevents a future renewal where recurring billing applies. Unless mandatory law or an order-specific term requires otherwise, access continues until the end of the already-paid subscription period.

Deleting an account and cancelling a payment renewal are separate operations; request both explicitly when both are desired.

Consumer withdrawal and refunds

A consumer may exercise the statutory withdrawal right within fourteen days from conclusion of a distance service contract, subject to applicable exceptions. If performance begins during that period at the consumer’s express request, the consequences required by applicable law may apply.

For digital content or a fully performed service, the withdrawal right may be unavailable or lost only where the legal requirements, including prior express consent and acknowledgement where required, are satisfied.

Approved refunds are returned through the original payment method within the legally applicable period. Bank and payment-provider processing time may affect when the amount appears in the customer account. Mandatory consumer rights remain reserved.

How to request

Send the order number, account email, plan and request details to the support email below. Do not send card number, CVV or card images.